Privacy Policy

Last Updated: October 17, 2025

1. Introduction

Lukaid (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website, applications, or services (“Platform”).

2. Information We Collect
  • Personal Information: Name, email, phone number, and any information you provide during consultations or bookings.
  • Medical Information: Optional health-related information you share for consultations or second opinions.
  • Usage Data: Device information, IP address, browser type, and usage patterns.
3. How We Use Your Information
  • To provide and improve our services.
  • To facilitate communication between you and healthcare providers.
  • To send important service updates and notifications.
  • To maintain platform security and compliance.
4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Licensed healthcare providers for consultations.
  • Authorized service providers supporting our operations.
  • Regulatory or legal authorities when required by law.
5. Data Security

We implement technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Your Rights
  • Access your personal data.
  • Request corrections or deletion of your data.
  • Withdraw consent at any time (subject to legal and contractual obligations).
7. Cookies and Tracking

We use cookies and similar technologies to enhance user experience and analyze platform usage. You can control cookies through your browser settings.

8. Third-Party Services

Our Platform may contain links to third-party services. Lukaid is not responsible for their privacy practices or content. Please review their privacy policies separately.

9. Data Retention

We retain your personal information only as long as necessary to provide services and comply with legal obligations.

10. International Data Transfers

Your data may be transferred and processed in other countries. We take appropriate measures to ensure your data remains protected.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email:

info@lukaid.com